Terms of service

Last updated: 07/08/25

Welcome to Keenness London! These Terms of Service ("Terms") govern your use of our website and the purchase of any products from our online store.

By accessing our site or purchasing something from us, you agree to be bound by the following terms and conditions. Please read them carefully before using our website.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve:

  • Transmissions over various networks.

  • Changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction.

3. Products & Pricing

All prices for our dresses are listed in GBP and are subject to change without notice.

We reserve the right to modify or discontinue any product at any time without notice.
We make every effort to display the colours and images of our dresses as accurately as possible, but cannot guarantee your screen will display them correctly.

4. Orders & Payment

We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in the description or price of the product, or if we suspect fraudulent activity.

All payments must be authorized and fully processed before orders are shipped.

5. Shipping & Delivery

Shipping times may vary based on your location and order volume. Please refer to our Shipping Policy for more details.

We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

6. Returns & Refunds

Please review our Returns & Refunds Policy for information on how we handle returns, exchanges, and refunds.

7. Third-Party Services

Our site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party sites.

8. User Comments & Submissions

If you submit content (e.g., reviews, photos, feedback), you agree that we may use, edit, copy, and distribute it without restriction or compensation to you.

You agree that your comments will not violate any rights, including copyright, trademark, privacy, or any other personal or proprietary right.

9. Prohibited Uses

You are prohibited from using the site or its content:

  • For any unlawful purpose

  • To solicit others to perform or participate in unlawful acts

  • To violate international, federal, provincial or state regulations

  • To infringe upon our intellectual property

  • To upload viruses or malicious code

We reserve the right to terminate your use of the service for violating any of the prohibited uses.

10. Disclaimer of Warranties & Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

In no case shall Keenness London, our owners, employees, affiliates, or suppliers be liable for any injury, loss, claim, or any indirect or consequential damages arising from your use of our website or products.

11. Indemnification

You agree to indemnify and hold harmless Keenness London from any claim or demand made by any third party due to your breach of these Terms or your violation of any law or the rights of a third party.

12. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated revision date.

Your continued use of our website following the posting of changes constitutes acceptance of those changes.