Shipping policy
Last updated: 07/08/25
Thank you for visiting and shopping at Keenness London. Below are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 1 - 3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | £3.99 |
International Shipping Policy
Shipping times and costs vary by destination and will be calculated at checkout. Customs delays may affect delivery times.
Customs, Duties and Taxes
Keenness London is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, taxes, etc.) are the responsibility of the customer.
Delays or Lost Packages
If you experience delays or suspect a package is lost:
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First, check the tracking number provided via email.
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If your package hasn't arrived within 14 of the expected delivery date, contact us at businesskeenness@gmail.com with your order number.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: businesskeenness@gmail.com
Business Hours: Monday-Friday : 9AM-5PM